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Explore TMB's successful transition to Oracle HCM Cloud with Kovaion as a trusted partner. Discover how the migration enhanced HR operations, efficiency, and digital transformation.
Tamilnad Mercantile Bank (TMB), one of India’s leading private sector banks with a century-long legacy, recognized the need to modernize its HR ecosystem to align with its digital-first vision. With thousands of employees across the country and a growing emphasis on agility and compliance, TMB sought a robust solution to drive operational efficiency, ensure workforce engagement, and enable data-driven decision-making.
TMB partnered with Kovaion Consulting to lead its digital HR transformation using Oracle HCM Cloud, aiming to unify disparate HR processes, elevate employee experiences, and future-proof its workforce management.
The transformation journey came with a distinct set of challenges:
Migrating historical records from over a century of operations posed quality and consistency issues. Incomplete employment histories and legacy formats required extensive cleansing and multiple validation cycles.
Evolving requirements during User Acceptance Testing (UAT), such as newly introduced absence types and changes to compensation workflows, necessitated agile handling to avoid delays.
Limited availability of subject matter experts, particularly from the Absence and Compensation teams, created bottlenecks during testing phases.
Oracle’s quarterly update (25A) introduced new functionalities that impacted configured processes, such as the Individual Compensation Plan interface.
Through proactive planning, mock loads, change control protocols, and collaborative support from Oracle and Kovaion, these challenges were navigated without compromising timelines or quality.
Despite the challenges, the project achieved remarkable success within just three months:
Deployed Core HR, Absence Management, and Individual Compensation Plans using Kovaion’s pre-configured accelerators.
Over 90% user adoption within the first week, driven by a structured change management approach and personalized training.
More than 1,400 reimbursement requests processed within the first hour of go-live — a strong testament to user readiness and platform reliability.
Senior leaders now approve key transactions directly via mobile, streamlining decision cycles and ensuring responsiveness on the move.
TMB introduced seamless preboarding and onboarding journeys, significantly reducing manual paperwork and cutting onboarding time.
Delivered 20+ insightful reports and dashboards to empower the HR team with real-time analytics and visibility.
Kovaion’s tailored solution met TMB’s unique needs, delivering key enhancements in experience and efficiency.
A unique, location-based access control model ensured employees could access self-service features remotely while safeguarding sensitive, role-based data.
With internal restrictions on email, a custom process was created to establish secure communication with all employees to share welcome email during Go Live.
A purpose-built module captures attendance data for all the employees, synchronized in real-time with the on-premises biometric system through secure API-based integration
The self-service homepage was reimagined using Oracle’s Newsfeed UI — complete with TMB branding and quick-access features to enhance engagement.
The go-live week saw dedicated daily check-ins, issue tracking, and real-time support to guarantee stability and confidence among users.
To mark the successful go-live of Oracle HCM Cloud at Tamilnad Mercantile Bank, a small celebration was held with the project teams. Hear directly from TMB’s leadership as they share their feedback and experiences from this transformational journey.
👉 Watch the video here to see how Oracle HCM Cloud, powered by Kovaion’s expertise, is shaping the future of HR at TMB.
TMB’s Oracle HCM Cloud deployment marks a milestone in its digital HR evolution. Through its strategic alliance with Kovaion, TMB not only embraced cutting-edge technology but also laid the foundation for a scalable, agile, and employee-centric HR future.
As the bank continues to expand its services and digital footprint, this transformation stands as a blueprint for modern workforce enablement, blending legacy values with next-generation innovation.
Whether you’re planning a new implementation, need support for an ongoing project, or seeking end-to-end Oracle Cloud HCM services, Kovaion is here to help. Connect with us today to explore how we can partner in your digital HR transformation journey.
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