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Discover how PeopleSoft HCM PUM 52 enables real-time feedback with automatic questionnaire triggering. Streamline surveys, boost response rates, and enhance employee engagement effortlessly.
In today’s dynamic and fast-paced HR landscape, delivering timely feedback is crucial to driving employee engagement, continuous improvement, and informed decision-making. With PeopleSoft HCM PUM Image 52, Oracle introduces a transformative update — the automatic triggering of questionnaires within the Questionnaire Framework. This feature enables HR teams to seamlessly collect real-time feedback across key touchpoints in the employee journey, all without manual intervention.
Dubbed as ‘feedback without friction’, this enhancement empowers organizations to embed intelligent, context-aware surveys into their business processes — from performance reviews and onboarding to training and exit management. By automating feedback collection through event-based triggers and smart rules, PeopleSoft HCM users can now boost response rates, reduce administrative overhead, and elevate the overall employee experience.
The Questionnaire Framework in PeopleSoft HCM is a powerful and flexible tool designed to create, manage, and deploy surveys or questionnaires across various HR processes. Whether it’s collecting employee feedback, conducting training evaluations, capturing insights post-onboarding, or gathering input after key HR events, the framework enables organizations to tailor questions to specific audiences and scenarios. Fully integrated into the PeopleSoft ecosystem, it ensures that feedback mechanisms are embedded directly within transactional workflows, making the process seamless for both administrators and end users.
Until now, triggering these questionnaires often required manual configuration or was limited to scheduled, batch-driven processes, which delayed feedback and reduced responsiveness. With PeopleSoft HCM PUM Image 52, this limitation is removed through the introduction of automatic questionnaire triggering. This enhancement allows organizations to activate feedback surveys based on real-time transactions, ensuring timely insights that align with key employee interactions — all without additional manual input.
PUM 52 delivers a new event type within the Questionnaire Framework that allows:
Let’s break down how the new feature functions:
We can now configure the system to automatically trigger a questionnaire when specific events occur – such as:
We define when and for whom the questionnaire should be triggered using:
For instance, if a manager submits a performance review document, a feedback questionnaire can be sent only to employees with a specific job code or department.
As soon as the conditions are met:
Let’s say an organization wants to gather feedback after every performance review cycle. Here’s how it plays out with the new enhancement:
Fig 1.1: Manager completing Performance Document for his direct report
Fig 1.2: Configuration in the Performance Document for the Notification
Fig 1.3: System generating the notification in-app
Fig 1.4: Redirected to the Questionnaire
Alternatively, employees can access it from the “My Questionnaires” tile on their home page.
Result? Instant feedback, no manual setup, and increased participation.
This feature is not limited to just performance management. It’s a cross-functional capability, useful across HCM pillars, including:
| Module | Use Case |
| Onboarding | Collect new hire impressions on joining |
| Learning | Request course feedback after completion |
| Benefits | Survey after enrollment or life event submission |
| Workforce Administration | Gather feedback on key HR services |
| Exit Management | Automatically send exit surveys on resignation acceptance |
The introduction of automatic questionnaire triggering in PeopleSoft HCM PUM 52 offers several strategic and operational benefits that enhance the overall feedback process and employee experience:
The Automatic Triggering of Questionnaires in PeopleSoft HCM PUM 52 is a forward-thinking enhancement that modernizes the way feedback is captured. By embedding feedback mechanisms into business processes in real time, it drives smarter decisions, boosts employee satisfaction, and reduces manual HR effort.
It’s a step closer to real-time HR, where listening and acting on feedback happens seamlessly within the flow of work.
Don’t just update—transform your PeopleSoft HCM experience with expert guidance from Kovaion. If you haven’t explored the latest PUM 52 enhancements, now is the time to assess your system readiness and tap into real-time feedback automation.
At Kovaion, we help organizations go beyond feature adoption—we align PeopleSoft capabilities with your strategic goals through tailored consulting, configuration, and managed services. Whether it’s deploying the new Questionnaire Framework automation, optimizing workflows, or planning your next PeopleSoft upgrade, our team ensures you get maximum value from every update.
Let’s build a smarter, more connected HCM experience—together.
Author: Nandhini Devi, Sr. Consultant – PeopleSoft
Connect with us for PeopleSoft End-to-End Implementation, Enhancement, Updates, and Support.
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