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The conversational UI is replacing the web UI and the global chatbot market is expected to rise exponentially. The much awaited chatbots are finally out in the PUM image 31
An in-depth explanation of “ABSENCE ASSISTANT” – PeopleSoft’s first chatbot introduced in PUM Image 31
The conversational UI is replacing the web UI and the global chatbot market is expected to rise exponentially. The much-awaited chatbots are finally out in the PUM image 31 for the Peoplesoft Absence Management module. This chatbot leverages the Oracle Digital Assistant – the Oracle bot technology platform.
Chatbots are rapidly redefining how businesses interact with customers. They help in augmenting our productivity by simplifying and automating mundane tasks and addressing business challenges.
The Absence Assistant is a chatbot for Absence Management designed to assist employees with absence-related services using a conversational interface. Absence data and functionality from PeopleSoft are leveraged by the assistant, in a conversational format, and, an employee can ask absence-related questions, or direct the assistant to perform self-service transactions.
The Absence Assistant is available for both desktop and mobile users.
In order to use a newly delivered skill/chatbot, it needs to go through the configuration life cycle mentioned below:
Please note that this article is confined to the configuration of the absence assistant chatbot in PeopleSoft.
Prior to enabling the chatbot, it is important to note the software requirements for deploying them which include:
Navigation: Enterprise Components > Chatbot Configurations > Bot Definition
The absence assistant tile will not be available by default on the home page. The tile needs to be enabled and added to the corresponding home page. The administrator must enable it by navigating to the below path under the content reference.
Navigation: Peopletools > Portal > Self Service > HR Fluid Components > Fluid Attribute
The content reference for the tile is HC_HGA_CHAT_ASST_FLU.
The tile repository group box is used to configure the tile repository Folder (Employee Self-Service) under which the tile should appear. Check the Homepage checkbox under the “Include in Repository” section.
In the above navigation set the attributes such as the dimensions of the chatbot tile, images to appear on the tile, and so on.
Finally, to enable the delivered skill/chatbot as a tile on the home page:
The Absence Assistant chatbot focuses on the following intents:
Once the user clicks on the Absence Assistant bot the Absence assistant page opens like the one shown below
On mobile, the page would be displayed as shown below:
Once the request is submitted, the related workflow will be triggered and the request can be viewed from the absence management pages.
Peoplesoft Absence assistant runs extensive queries and calculations behind the scenes to fetch data, for example, the leave balances, and this is in contrast to the highly quick expectation of an employee. Therefore, presenting the information quickly to the employee after submitting a request may present a challenge.
Author
Anuradha
PeopleSoft Consultant, Kovaion
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